Frequently Asked Questions

We recommend booking as early as possible, especially for popular travel periods and destinations where hotels, transportation, permits, cruises, or other limited-capacity services may sell out. Booking early can help secure preferred arrangements and give you greater flexibility when planning your trip.

A booking is confirmed only after Horizon receives the required deposit and issues a confirmation invoice. 

For scheduled small-group departures, the deposit is $250 per person.
For custom, private, or FIT trips, the tour-development deposit is $500 per person.
For reservations made on or after the Final Payment Date, 100% of the trip price is due at booking.
Group payment schedules may differ under the applicable group agreement.

Final payment is generally due 60 days before departure for both U.S. and international trips unless a different date is stated in your Guest Confirmation. If full payment is not received by the Final Payment Date, the reservation may be canceled and applicable fees may apply. Group payment schedules may differ under the applicable group agreement.

Horizon accepts major U.S. credit cards, checks, and wire transfers. Payments must be made in U.S. dollars. Approved travel-agency partners may also have net-wire or agency-billing arrangements under their partner agreement. Please do not send cash. If a card processing fee applies, it will be disclosed as a processing fee.

Your tour price includes the accommodations, transportation, sightseeing, meals, activities, and other services specifically listed in your itinerary. Inclusions vary by trip, so please review the itinerary and inclusions for your selected program. Any item not listed as included is not included in the tour price.

Before booking, prices may change based on travel dates, booking timing, room configuration or location, transportation costs, currency values, government charges, and other third-party costs.

Once Horizon has received your required deposit and signed Travel Agreement, your trip price is guaranteed except for subsequent increases in government taxes or fees. Travelers added after the initial booking will be priced at the rate available at the time they are added.

Accommodations vary by itinerary and are selected based on location, comfort, facilities, and overall suitability for the trip. The specific hotels or accommodation standards for your tour will be listed in the itinerary or trip details.

If you have specific accommodation preferences or would like to request an upgrade, please contact us to discuss available options.

Unless otherwise stated, published tour prices are based on double occupancy. Single occupancy may be available for an additional supplement, subject to availability.

If you’re traveling solo or in a party of three or fewer, please get in touch and we’ll be happy to help with rooming and booking options.

Horizon will make reasonable efforts to accommodate name-change requests when supplier rules and availability allow.
Name-substitution requests submitted at least 15 days before departure may be accommodated, subject to availability, supplier rules, and any applicable third-party fees. Certain air, rail, cruise, permit, or other non-transferable bookings may not allow name changes.

Horizon will make reasonable efforts to accommodate booking changes when supplier rules and availability allow.

Simple booking revisions that do not require supplier rebooking, reissuance, or repricing may be accommodated before the Final Payment Date.

Changes to departure date, tour, routing, or other material elements may be treated as cancellation and rebooking and are subject to the applicable Cancellation Policy and supplier terms.

Changes requested after the Final Payment Date are subject to availability, applicable supplier terms, and the Cancellation Policy.

Bookings made before the Final Payment Date are eligible for a full refund of the deposit if canceled within 72 hours of booking and before the Travel Agreement is executed. Bookings made on or after the Final Payment Date are subject to the applicable Cancellation Policy.

This information can be found in the travel itinerary or in the travel documents that your advisor will give you post-booking. If you have any other questions, please contact your trip advisor.