Frequently Asked Questions
Travelling, especially to foreign countries, can be challenging. Fortunately, we’re here to help. Below are the answers to many of our most commonly asked questions. If you can’t find what you were looking for in our FAQs below, do not hesitate to contact us by website, phone, or email, we’re here to help.
Booking/Price Questions
Do I need to purchase travel insurance?
For travelers with Horizon, trip insurance is optional and comes at an additional cost. We strongly recommend that you purchase insurance which may reimburse you for non-refundable trip costs. Travel insurance may offer financial protection for trip cancellation and interruption, as well as assistance should you encounter covered travel delays, baggage loss, or require emergency medical treatment while traveling. However, for some tours, including all tours to Nepal, purchasing travel insurance is mandatory to embark on your trip. Be sure to carefully read your itinerary and communicate with your travel advisor to know if such a case is true for your trip. In any case, we highly recommend you purchase travel insurance with our partners at the following link: Online Travel Insurance
What is Horizon's tour cancellation policy?
Horizon has two cancellation policies: one for domestic trips based in the United States and one for international trips around the world. Both cancellation policies, shown below, are contingent on the time of tour cancellation from the tour departure date.
- For domestic trips within the United States
- Cancellation 45+ days before the departure date
- Horizon will retain the tour development deposit ($500)
- Cancellation 30-45 days before the departure date
- Horizon will retain 30% of the total trip cost
- Cancellation 20-30 days before the departure date
- Horizon will retain 50% of the total trip cost
- Cancellation 20 days or fewer before the departure date
- Horizon will retain 100% of the total trip cost
- Cancellation 45+ days before the departure date
- For international trips
- Cancellation 60+ days before the departure date
- Horizon will retain the tour development deposit ($500)
- Cancellation 45-60 days before the departure date
- Horizon will retain 30% of the total trip cost
- Cancellation 30-45 days before the departure date
- Horizon will retain 50% of the total trip cost
- Cancellation 30 days or fewer before the departure date
- Horizon will retain 100% of the total trip cost
- Cancellation 60+ days before the departure date
What does my tour price include?
Your tour cost will include accommodations, excursions, and meals as denoted in the itinerary; the services of Horizon tour guide(s); ground transportation; baggage handling; and costs associated with any mid-tour flight transfers. In regards to meals, most tours will only include breakfasts, while some tours may include lunches or dinners. These extra meals, if any, can be found in your tour itinerary.
How far in advance should I book/prepare for my trip?
As early as you can! Desirable lodging in our destinations goes fast, and booking your trip as early as you can optimizes our ability to improve your travel experience.
trip details
How can I find out more about the activity level of my trip?
Our tours are categorized as low activity level, medium activity level, and high activity level. However, we believe that all reasonably fit adults should be able to handle all three activity levels. It is up to you to choose a tour that suits your wants and needs. Additionally, if you wish to customize a tour or book a custom tour, you can adjust tour activities so that they suit your activity-level preferences. If you have any other questions regarding activity levels, please contact us and send us an inquiry.
What do I need to pack for my trip?
Once you sign up for your tour, you’ll receive a packing list tailored for your destination. Of course, the packing list is not mandatory, but rather encompasses what we believe is reasonable for you to pack for that specific tour. We encourage you to pack according to your own needs.
For some tours, such as those to Mt. Everest/Nepal, your packing needs may be more complex. As such, travellers may want to see what they may need to pack before booking these tours. On such tours, we have included a recommended packing section in the “NOTES” section underneath the tour itinerary.
If you need assistance or have questions about packing, please contact us and send us an inquiry.
Will Horizon arrange my flights from my home airport to/from the tour location?
Unfortunately, no. We only book air travel for transfers between tour locations during the tour.
How do accommodations work during the tour?
At Horizon, we pride ourselves on placing our guests in high-quality accommodations. We’re confident your accommodation will meet your reasonable wants and needs.
The listed tour price presumes that you will be staying in a twin-sharing accommodation room (unless listed otherwise, or if you’ve communicated with us about a different lodging plan). If you wish to stay in a single-person accommodation room, you will need to pay an extra price of $175 per day of the tour, as they are more expensive and more difficult for us to book.
If you have special needs or want to attempt to upgrade your booking at an additional fee, please contact your trip advisor.
If you have any other questions about accommodations, please contact us!
How will I know where to arrive before my trip?
This information can be found in the travel itinerary or in the travel documents that your advisor will give you post-booking. If you have any other questions, please contact your trip advisor.